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HOW TO INSTALL & LOG-IN

HOW DO I INSTALL?

Upon placing your order, you will receive a confirmation email containing a download-able file for the software.
To install, simply run the downloaded file and follow the intuitive installation steps - it's as easy as clicking 'Next, Next, Install'.

 

Should you encounter a 'Blue' warning screen indicating that Microsoft has prevented the app from starting, please click on 'More Information' and then choose 'Install'. This situation may arise if your local certificate store is not up-to-date.

Rest assured, our application is securely signed with SSL.com certification.

HOW DO I LOGIN?

To activate your software, simply log in using the email address you provided during purchase, along with the license key issued to you.

HOW DO I GET A LICENSE KEY?

Our system is fully automated for your convenience.

Upon confirmation of your payment, your license key will be sent to the email address you specified during the checkout process. In addition you can lookup you license key within your "My Orders" page within our website.


However, if you do not receive your license key within 30 minutes of your purchase, please do not hesitate to contact us.
You can reach us via email at contact@easygamevpn.com, through our Discord server for prompt assistance.

HOW DOES THE LICENSE KEY MAIL LOOK?

Your license key will be delivered by invoices@easygamevpn.com.

Below is an example of how the email will appear:

I HAVEN'T RECEIVED MY LICENSE!

If you don't receive your license within 30 minutes please try following steps:

  • Check your SPAM folder

  • Check if your payment has been processed

  • Get in touch with us

HOW DO I LOGIN?

To begin using the application, simply launch it and enter your email and license key.

  • Username (renamed to 'Email' ) = Your email address

  • Password (renamed to 'License Key') = Your license key

We strongly recommend copying and pasting these details, as both the login credentials and the license key are case-sensitive

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GENERAL INSTALLATION

APP WON'T INSTALL

In case the setup.exe is not working on your PC, open this link: https://egvpnfiles.blob.core.windows.net/web/Publish.html and select 'Launch'.

VCRUNTIME140.DLL IS MISSING

If your computer lacks the required Visual Studio runtime, it may display a 'VCRUNTIME140.DLL is missing' error. Download and install the appropriate version from Microsoft, then restart your PC and run Easy Game VPN again:

EASY FENCE

I GOT A MESSAGE ''COD.EXE IS NOT FOUND/CORRECT''

We adress this issue in our video here:

I GOT A MESSAGE ''COD.EXE IS NOT FOUND/CORRECT''

We adress this issue in our video here:

I GOT A MESSAGE ''COD.EXE IS NOT FOUND/CORRECT''

We adress this issue in our video here:

I SET EVERYTHING UP BUT FENCE SEEMS NOT TO WORK
Ensure you have no 3rd party software installed which is managing your Windows Firewall.

E.g.: Bitdefender or Kaspersky have their own firewall per default activated and they are interfering with our Easy-Fence solution.

I CAN’T FIND A LOBBY / “SAYS CONNECTING” TO LOBBY BUT ABORTS

Reason #1: You setup fence to far away from your actual location

Reason #2: You have another party member who is using a different setup in Easy-Fence than you

Possible solution:

  1. Close the game

  2. Disconnect VPN & FENCE

  3. Open Easy-Fix

  4. Execute all 3 options

  5. restart your Router & PC

We also address this issue in our video here:

I HAVE A HIGH INGAME PING

Reason #1: You setup fence to far away from your actual location

Reason #2: You or one of your squad members got shadow banned

Reason #3: The Game provider or your ISP are facing performance issues

We also address this issue in our video here:

LICENSE

I CHANGED MY PC AND MY LICENSE ISN’T WORKING ANYMORE

Our licenses are tied to your Hardware ID (HWID). If you change your PC, please contact us via email (preferred) or Discord. We'll reset your license to ensure continuous service.

NAT TYPE

NAT (Network Address Translation) is a specific method of mapping IP addresses by transforming the header information within the traffic.
Generally your NAT type is also responsible for your SBMM and we offer two different options for each server. Moderate & Strict. This way you can test which version works best for you.

 

MY NAT TYPE ISN’T CHANGING?

Ensure that you disabled DMZ or Port Forwarding on your router and restarted your PC and Router once done.
If your in-game NAT type is still not changing to the one you select, do the following:
1) Close your game 

2) Disconnect Easy-VPN

3) Select a different NAT type (e.g.: use Moderate if you tried to connect to Strict before)

4) Connect

5) Disconnect

6) Select again your initial NAT type

7) Connect again
8) Start your game

If above steps aren't resolving your problem than there is an issue within your PC setup. 
Please revert any changes done to your system or software or reinstall your PC as this is out of scope from our support.

PLAYING WITH FRIENDS

WILL YOUR VPN WORK IF I PLAY WITH FRIENDS?

Using our VPN as the squad leader will affect your game. To avoid diminishing the benefits of our solution due to strong SBMM factors from non-VPN party members, we offer a free 7-day trial for your friends to experience the full advantages of everyone using a VPN.

VPN

WHICH LOCATIONS ARE THE BEST?​

This is highly dependent on your physical location, the game modes you play, and whether you're solo or in a party. We suggest experimenting with different settings to find the best configuration for your specific needs.

We added also indicators within our application next to each location:

  • Green = recommended to connect

  • Yellow = might be good

  • Red = upon your own risk

In addition we provide in our Discord dedicated channels for each continent where users share their experience and setups of solid track record.

I DON'T HAVE "BOTS" ALL THE TIME IN MY LOBBY​

Our VPN provides a mixed lobby experience which can also mean that you end up in a harder lobby than you are used to. Although the chances are very small it's still possible.

HOW OFTEN WILL I HAVE A CHILLED LOBBY?​

Out of 7 days you will experience on 4-5 days more relaxed lobbies and laid back gaming experience.

Though we can't garantue it as it depends on multiple factors our results have shown that over the span of 30 days you will have an increased win k/D & win rate with less sweat on your hands.

I CONNECTED TO CHINA BUT HAVE STILL LOCALS IN MY LOBBY?!​

We route only matchmaking related traffic, that's why your lobbies are still within your country/region unless you use Easy-Fence to limit the countries you would like to play on.

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